If you’re stuck trying to reset your Instagram password and keep seeing messages like “Something went wrong”, you’re not alone. It’s frustrating, especially when you just want to get back into your account. But don’t worry — there are several smart, simple ways to fix this issue. Whether it’s a temporary glitch or something more serious, this blog will guide you step-by-step to understand why Instagram password reset is not working and what to do about it.
Let’s break it down clearly and simply.
Table of Contents
Why Instagram Password Reset Isn’t Working?
Let’s first understand the possible reasons before jumping into solutions.
| Possible Reasons | What It Means |
|---|---|
| Instagram Server Issue | Instagram’s backend servers might be temporarily down or under maintenance. |
| App Glitch or Bug | Sometimes the app has a minor glitch that causes errors like “Something went wrong.” |
| Network Issues | Weak internet connection or unstable network might interrupt the reset process. |
| Outdated App Version | Using an old version of Instagram can trigger functionality issues. |
| Cache Overload | Stored data (cache) can block certain processes like password reset. |
| Wrong Username or Email | Entering incorrect credentials can prevent the password reset link from working. |
| Email/SMS Not Delivered | The reset link may not be delivered due to inbox issues or network errors. |
| Two-Factor Authentication Errors | Sometimes, if 2FA is enabled, the reset flow gets stuck. |
1. Check Your Internet Connection First
It might sound basic, but it works. Many times, a slow or unstable internet connection interrupts the reset request.
- Switch from Wi-Fi to mobile data or vice versa.
- Try resetting the password using a browser instead of the app.
✅ Tip: Open a different site to test if your internet is working smoothly.
2. Try Resetting Password Through a Browser
Sometimes the Instagram app causes issues, but the web version works fine.
- Go to https://www.instagram.com/accounts/password/reset/
- Enter your username or email.
- Follow the reset link sent to your email/SMS.
| App Reset Failed? Try This: |
|---|
| Use a mobile or desktop browser. |
| Clear cookies if the link still doesn’t work. |
| Avoid using Incognito mode. |
3. Update Your Instagram App
Old versions of the Instagram app may cause bugs or restrict features like password reset.
- Visit Google Play Store or App Store.
- Check for updates.
- Install the latest version.
| Why Update Helps | What It Fixes |
|---|---|
| Removes App Glitches | Fixes bugs that may block reset process |
| Enables New Features | Ensures smoother reset experience |
4. Clear App Cache and Data (Android Users)
Too much cached data can create bugs within the app.
- Go to Settings > Apps > Instagram > Storage
- Tap on Clear Cache and Clear Data
📍Note: You’ll have to log in again after clearing data, so be ready with your credentials.
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5. Try Resetting via Email Instead of Username
Sometimes the username doesn’t work properly during the reset. Switch to email.
| Reset Option | Better Success Rate |
|---|---|
| Username | Might fail if your account is shadowbanned or flagged |
| Usually more reliable and trackable |
If you didn’t get the reset email:
- Check Spam/Junk folders
- Refresh your inbox
- Ensure your email account is active
6. Reinstall Instagram App
A clean reinstall can remove bugs permanently.
- Uninstall Instagram
- Restart your phone
- Reinstall Instagram from the app store
This method can help clear background bugs that were causing the “Something went wrong” message.
7. Turn Off VPN or Proxy Services
Are you using a VPN? Instagram might block certain IP addresses when you’re trying to reset the password from unknown locations.
- Disable any active VPN or Proxy.
- Try password reset again from your real location.
| VPN Impact | How It Affects Reset |
|---|---|
| Flags Account as Suspicious | Instagram might block reset emails or links |
| Slows Server Connection | Interrupts the link generation |
8. Use “Get Help Logging In” Option
If you can’t log in or the reset link doesn’t work, try the “Get help logging in” feature.
Steps:
- Tap Forgot password?
- Tap Need more help?
- Instagram will show additional verification options.
This can include:
- Email verification
- Mobile OTP
- Face recognition (for some accounts)
9. Try Logging In With Linked Facebook Account
If your Instagram is connected to Facebook, you can bypass the password reset altogether.
- Open Instagram login screen
- Tap “Log in with Facebook”
- You’ll get direct access without resetting anything
| Works When | When It Fails |
|---|---|
| Facebook and Instagram linked | Facebook not linked or login disabled |
10. Request Support from Instagram Help Center
If all else fails, you can contact Instagram directly.
Steps:
- Visit: https://help.instagram.com/
- Navigate to Login Issues > Troubleshooting
- Fill out the support form and describe the error you’re facing.
| Support Option | Best Use Case |
|---|---|
| Help Center Forms | Persistent issues |
| Report a Problem (via app) | Temporary bugs |
11. Wait for Some Time – It Could Be a Server Issue
Sometimes Instagram’s own servers face downtime. If the problem is from Instagram’s side, no fix from your end will help.
- Visit https://downdetector.com/status/instagram/
- If others are facing the same issue, wait for a few hours and try again.
12. Change Password Through Facebook Settings
If Instagram is connected with Facebook, there’s one more trick:
- Go to Facebook App > Settings > Password and Security
- Tap on connected apps
- Reset your Instagram credentials from there
This option works only for some users depending on integration.
13. Don’t Use Third-party Password Reset Links
Avoid using websites or apps that claim to help you reset your password. These could be phishing traps.
| Third-Party Link Risks | What Can Happen |
|---|---|
| Account Hack | Your details may be stolen |
| No Real Reset | Fake links won’t help recovery |
| Data Theft | Compromised email and phone |
14. Double-check Your Reset Link Expiry
Reset links expire quickly – sometimes within minutes.
- Always use the link immediately after receiving it.
- If expired, request a new one.
- Don’t click the same link multiple times.
15. Ensure Correct Email or Mobile Number is Registered
If you entered the wrong email during account creation, reset won’t reach you.
Verify your current info:
- Go to account settings > Personal information
- Update your email and phone regularly
Quick Summary
| Problem | Suggested Fix |
|---|---|
| App showing “Something went wrong” | Try password reset via browser |
| Reset email not received | Check spam, resend link, confirm correct email |
| Link expired | Request a new one quickly |
| App crashes on reset | Reinstall app or clear cache |
| Password reset fails despite everything | Contact Instagram support |
Final Thoughts
Seeing “Instagram password reset not working something went wrong” can be a headache, but now you’ve got a detailed roadmap to handle it. Most of these issues are temporary, and you just need the right method to get around them. Whether it’s through a browser, reinstall, Facebook login, or simply waiting it out — one of these steps will surely work for you.
Be careful about suspicious links and always use the official reset page. And yes, don’t forget to keep your contact info updated regularly!
FAQs
Q1. Why is my Instagram password reset not working?
Because of app bugs, outdated versions, or wrong credentials.
Q2. Can I reset my Instagram password without email?
Yes, by using your phone number or Facebook account.
Q3. What to do if the reset link doesn’t work?
Try requesting a new link or use a different browser.
Q4. How long does an Instagram reset link stay active?
Usually a few minutes — use it quickly.
